Aqseptence Group

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Service

You can reach our service-teams from Monday to Friday during the usual business hours. In addition we offer availability around the clock, 24 hours, 7 days a week, under the following hotline numbers:

For ROEDIGER® vacuum sewer systems: 

+49 (0) 1525 7909 668 national

+49 (0) 1525 7909 666 international

service.roediger.water*Den Text zwischen den * loeschen, dies ist ein Spamschutz*@aqseptence.com

For ROEDIGER® sanitation systems:
+49 (0) 1525 7909 640

service.roediger.water*Den Text zwischen den * loeschen, dies ist ein Spamschutz*@aqseptence.com

For AIRVAC® vacuum sewer and sanitation systems:
+1 (574) 223-3980 Ext. 236
service.airvac.water*Den Text zwischen den * loeschen, dies ist ein Spamschutz*@aqseptence.com


We provide the following technical services:

  • Support in planning new installations (preliminary system layout)
  • Support in designing new installations
  • Support during construction
  • System Start-up services
  • Operation, maintenance and service of our vacuum systems
  • Functional reliability due in-time wear-parts replacement
  • Repair of valves, controllers and vacuum station components
  • Project specific system optimization  
  • Systematic check of operating system
  • Competent consultancy by qualified staff
  • On-site or factory trainings of operating personnel
  • Modernization of existing, old installations
  • Operations management & emergency service
  • Monitoring of the vacuum station, vacuum valves and valve pits

Support/ trainings

We offer free training courses about our ROEDIGER® and AIRVAC® product range as well as a design concepts (basic) seminar. Please contact us for available dates. On request, we will also organize special seminars tailored to your specific needs.

AIRVAC®

For products in North and South America, Japan, South Korea, Taiwan, Philippines, Australia, New Zealand:

Bilfinger Water Technologies Inc.

Bilfinger Water Technologies Inc.

Global Business Unit Vacuum Technology
4217 N. Old U.S. Highway 31
P.O. Box 528

Rochester, IN 46975

United States

Phone: +1 574 223 3980

ROEDIGER®

For products in Europe, Asia, India, Africa:

Bilfinger Water Technologies GmbH

Bilfinger Water Technologies GmbH

Global Business Unit Vacuum Technology
Kinzigheimer Weg 104-106

63450 Hanau

Germany

Phone: +49 6181 3090